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Understanding eReferrals: A Brief Introduction

Written by Heather Zook

What is an eReferral?

An electronic referral (eReferral) is a method for electronically sending data between a healthcare provider and an outside health-related agency. eReferrals are integrated into Electronic Health Record (EHR) systems, so they are automatically documented in the patient’s medical record.

At PDA, we recently started working with eReferrals in the field of tobacco cessation. If a patient reports tobacco use to their healthcare provider and expresses interest in receiving tobacco cessation support, the eReferral is automatically populated with the patient’s contact information and sent to the tobacco cessation program.

What are the benefits of eReferrals in tobacco cessation?

More referrals: The number of referrals by healthcare providers to tobacco cessation programs has been shown to increase significantly when switching from a fax to eReferral system.1-2

Increased efficiencies: Using eReferrals saves time and money, as healthcare staff no longer need to fill out referral forms by hand. With eReferrals, the tobacco cessation program is directly notified of the referral while the patient is still in the exam room.

Better communication: eReferral systems are bidirectional, which means that the outcome of the referral (e.g. patient enrolled in the program or patient received nicotine replacement therapy) is automatically sent back to the referring provider and documented in the patient’s electronic medical record. This open communication benefits the provider, program staff, and the tobacco user!

Documented Meaningful Use: Implementing eReferrals can help healthcare systems achieve and document the tobacco use EHR Meaningful Use Core Objectives and Clinical Quality Measures.3

How is PDA working with eReferrals?

PDA has configured our PDAExchange automated data processing system to receive eReferrals from an EHR system and then transmit them to a system for tobacco cessation program staff to follow-up with patients. PDAExchange will also transmit outcome data back to the provider about the status of the referral.

To learn more about how quitlines are utilizing eReferrals, check out the North American Quitline Consortium’s resources on electronic quitline referrals.

 

References

1 Warner, D. D., Land, T. G., Rodgers, A. B., & Keithly, L. (2012). Integrating tobacco cessation quitlines into health care: Massachusetts, 2002-2011. Preventing Chronic Disease, 9, 1-7.

2 Adsit, R. T., Fox, B. M., Tsiolis, T., Ogland, C., Simerson, M., Vind, L. M.,…Fiore, M. C. (2014). Using the electronic health record to connect primary care patients to evidence-based telephonic tobacco quitline services: a closed-loop demonstration project. Translational Behavioral Medicine, 4, 324-32.

3 Centers for Medicare & Medicaid Services. (2013). 2014 Clinical Quality Measures adult recommended core measures. Baltimore, MD.

 

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